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KitchenAid Ice Dispenser Not Dropping Ice

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The ice machine is making ice and when you press the door lever for ice, you can hear the motor working but it appears the shaft is not engaging properly to spin the blades and drop the ice.

When I press down on the shaft from the top, it sort of engages and begins to spin but once I let go, the motor works but the shaft stops spinning.

Is the shaft bad or did something else go bad?

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