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center was arm won't spin, top rack is not getting clean, soap still in dispenser

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For the last week or so my wife has said the top rack is not getting clean. Glasses have debris inside and out. We tried running it through empty on the sanni rinse setting to flush anything out of the system, but it didn't help. There is still about 1/2 the soap left in the dispenser (the door is open) after it runs.

Today I put a bunch of towels on the floor and held the door switch down with a screwdriver. I ran it on rinse only and the top spinner shot water out, but never spun. I can spin it freely by hand.

Any thoughts? I have looked online for a repair guide to see what I could pull and check without pulling the whole unit out, but couldn't find anything.

Thanks for any help!

Adam

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