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My top load washer was moved withput the metal rod and now is not spinning!

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Hi!

The washer machine is well maintained but due to its age we replaced the transmission 6 months ago and it was working like new. We just moved and the moving company didn’t put the metal rod in place (the only thing they did was to put 3 pieces of foam between the tub and the lid). When we tried to wash the first load it didn’t agitate or spin but it filled and drained the water going through the normal time for the cycle. After we reset the motor (unplugged/ plugged/ open and close the lid several times) the agitator started working but not the spinning. We checked the lid switch, water level; motor works, the belt is good… Help!

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